Diversity Training Workplace Solutions, Inc. shall act as an impartial third party working to assist the participants to reach a voluntary and informed settlement. Mediation provides a problem solving approach to disputes, and our mediators shall actively listen to the parties and then try to fairly and creatively formulate the issues to offer solutions to fit the parties needs. The mediator shall try to resolve the differences through discussion to achieve a win-win outcome. The mediator is a facilitator but not the final decision maker.